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Returns and Refund policy

Returns and Refund policy

Refund policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. The customer is liable to pay the cost of all returns. Please note that the goods must be returned in their original unworn condition, unwashed and with all packaging and tags intact.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Underwear, lingerie, and swimwear items, unless faulty can only be returned if they are unworn, have their hygiene strips in place and if tried on, were done so while wearing existing underwear. Zigzagstar.com will not accept returns for any non-faulty items or items that have been worn and tags removed.

For your protection, we strongly recommend that you use a recorded-delivery service or a courier that will offer proof of delivery. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received by Over box ltd. Zigzagstar.com will not accept returns for any non-faulty items or items that have been worn and tags removed.

Return items should be sent to: Over box LTD, 10Lytton Str., Dundee, United Kingdom, DD2 1EU

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

All items must be returned to us following the guidelines and conditions above before a refund can be issued.

Refunds to you will normally be made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser's credit/debit card or Paypal account - excluding shipping charges unless faulty (please see above).

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@Zigzagstar.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@Zigzagstar.com and send your item to: Over box LTD, 10Lytton Str., Dundee, United Kingdom, DD2 1EU

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Over box LTD, 10Lytton Str., Dundee, United Kingdom, DD2 1EU

You will be responsible for paying for your own shipping costs, international customs duties and sales taxes for returning your item. All shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 10 GBP, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any further questions about our returns policy please contact us by email: orders@Zigzagstar.com
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