What should I do if there is an incorrect item or an item missing from my order?

Please contact our friendly Customer Care Team. We will be happy to send you the correct item or the one that is missing. In the case of incorrect item sent, please return it to us.

The item that I ordered is faulty. What should I do?

We will exchange the item for you if we still have it in stock or we will provide you a full refund for the faulty item. You will pay only return shipping costs. 

    Returns

    We request that all goods are returned within 14 days of the date of purchase.
    Customer is liable to pay the cost of all returns unless the wrong item is delivered, or the product is faulty. In these cases, we will refund your return postage costs.
    Please note that the goods must be returned in their original unworn condition and with all packaging and tags intact with tracking number. For more details please visit our Returns page

      Refunds

      All items must be returned to us following the guidelines and conditions above before a refund can be issued.
      Refunds to you will normally be made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser's credit/debit card or Paypal account - excluding shipping charges unless faulty (please see above).

        The item that I want is sold out. Will it come back?

        Please contact us – we will do our best help you.